1. Introduction

Lancaster Porta Potty ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our porta potty rental services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote for porta potty rental services
• Make a reservation or book our services
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or marketing communications
• Provide feedback or reviews

This personal information may include:

• Name and contact information (phone number, email address, mailing address)
• Business information (company name, job title)
• Event details (date, location, type of event)
• Payment information (processed securely through third-party payment processors)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Device information (mobile device ID, screen resolution)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Process and fulfill porta potty rental requests
• Schedule deliveries, pickups, and maintenance services
• Communicate about your rental orders and service updates
• Provide customer support and respond to inquiries
• Process payments and manage billing

3.2 Business Operations

• Improve our services and website functionality
• Analyze usage patterns and customer preferences
• Develop new services and features
• Conduct market research and business analysis
• Maintain records for business and legal purposes

3.3 Marketing and Communications

• Send promotional materials and service updates (with your consent)
• Provide information about new services or special offers
• Send newsletters and educational content
• Conduct customer satisfaction surveys

3.4 Legal and Safety

• Comply with legal obligations and regulations
• Protect our rights and property
• Ensure safety and security of our services
• Prevent fraud and unauthorized activities

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• Delivery and logistics partners
• Website hosting and maintenance providers
• Marketing and advertising platforms
• Customer support services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate potential violations of our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The nature of the information and how it is used
• Legal and regulatory requirements
• Business operational needs
• Customer relationship status

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your personal information in a portable format

7.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact preferences and personal details

7.3 Deletion

• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for processing where applicable

7.4 Marketing Communications

• Opt out of marketing emails by clicking unsubscribe links
• Contact us to update your communication preferences

To exercise these rights, please contact us using the information provided in Section 11.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending email notifications for significant changes (where appropriate)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your privacy-related inquiries within 30 days of receipt.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information (subject to certain exceptions)
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.